Resources

Being Best in Class, not just OK in Class

“If OK is the outcome of what you’re doing, scrap what you’re doing.”
V
oxpop, Rackspace.

Imagine that 24 senior leaders, your peers, were coming to where you work to understand what you do and how you do it. What would you tell them? How would you bring the essence of your organisation to life? What would you share (and not share!) to ensure they left feeling inspired to improve?

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James Timpson talks about Timpson as a Retail service Business

James Timpson is Managing Director of Timpson, one of the UK’s largest retailers. Timpson has over 900 stores across the UK and Ireland. James is a straight talking, no nonsense individual. In this video James gives us an insight into Timpson, his leadership style and their upside down management structure. Alongside this, hear how Timpson use the Mr Men Model in recruitment and the importance of recruiting for personality.

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