Our wonderful illustrators, Matt and Danny, produced these illustrations live at On Your Marks as our speakers were speaking. A wonderful record of the stories and insights each speaker shared with us. Click on each to view a larger image and enjoy!
How do great companies create a culture of service excellence to wow their customers and stakeholders? Check out the posts below to find out more.
Wavelength USA is one of our two annual study tours. Wavelength USA gives our participants unique opportunities to get inside some of America’s most pioneering and successful businesses and into the heart of the digital revolution in Silicon Valley.
Wavelength USA is one of our two annual study tours to the USA. Wavelength USA gives our participants unique opportunities to get inside some of America’s most pioneering and successful businesses and into the heart of the digital revolution in Silicon Valley.
Wavelength are just back from a short, sharp dose of inspiration and provocation in the USA visiting Ritz-Carlton Hotels and Henry Ford West Bloomfield Hospital. Take a look at our great photos to see where we went, who we met, and what we learnt along the way.
“You can have lots of smiles but unless you’ve got a system behind those smiles, those smiles won’t last very long.” It’s day two on Wavelength USA and Liam and Matt are back to tell us what they learnt about the processes behind great customer service from one of the premier hotel chains in the world.
What are the 5 new priorities for choosing financial products? How is ‘Fair Finance’ bringing private banking to people who are financially excluded? In this video hear Fair Finance Founder and MD Faisel Rahman answer these questions.
Gerard Van Grinsven is the CEO and President of the Henry Ford West Bloomfield Hospital in the USA. In this video Gerard briefly describes his journey into the healthcare profession having had no prior experience and how he convinced his senior clinical leaders to build a new hospital that would take health and healing beyond the boundaries of imagination.
Tony Hsieh is the CEO of US based Zappos.com, an online apparel and shoe store (the largest online shoe store in world), which has now been acquired by Amazon. Prior to joining Zappos, Tony co-founded the internet advertising network LinkExchange which he sold to Microsoft in 1999 for $265 million. In this video Tony talks about his early experiences as a young entrepreneur and how they influenced the development of Zappos.com, particularly describing how the company focuses on keeping its customers and employees happy.