Resources

Grameen Bank

Background and values “ Mission: By providing comprehensive financial services, empowering the poor to realise their potential and break out of the vicious cycle of poverty.” The story of Grameen Bank is the stuff of legend and is closely intertwined …

The Service Company that Happens to Sell Shoes. Tony Hsieh, Zappos CEO, on Delivering Happiness

Tony Hsieh is the CEO of US based Zappos.com, an online apparel and shoe store (the largest online shoe store in world), which has now been acquired by Amazon. Prior to joining Zappos, Tony co-founded the internet advertising network LinkExchange which he sold to Microsoft in 1999 for $265 million. In this video Tony talks about his early experiences as a young entrepreneur and how they influenced the development of Zappos.com, particularly describing how the company focuses on keeping its customers and employees happy.

James Timpson talks about Timpson as a Retail service Business

James Timpson is Managing Director of Timpson, one of the UK’s largest retailers. Timpson has over 900 stores across the UK and Ireland. James is a straight talking, no nonsense individual. In this video James gives us an insight into Timpson, his leadership style and their upside down management structure. Alongside this, hear how Timpson use the Mr Men Model in recruitment and the importance of recruiting for personality.