Resources

Adrian’s Silicon Valley Insights

“The world’s first voice activated hotel room, the consumerization of everything and the advent of the brain machine interface” These were just a few of the trends/themes emerging from the fascinating discussions I held last week as I planned next year’s Wavelength USA programme with key thought leaders in the heart of Silicon Valley.”

Some interesting stimulus ahead of Wavelength USA 2016!

Wavelength USA is one of our two annual study tours. Wavelength USA gives our participants unique opportunities to get inside some of America’s most pioneering and successful businesses and into the heart of the digital revolution in Silicon Valley.

Some stimulating reading and videos ahead of Wavelength USA Tour 2015!

Wavelength USA is one of our two annual study tours. Wavelength USA gives our participants unique opportunities to get inside some of America’s most pioneering and successful businesses and into the heart of the digital revolution in Silicon Valley.

Steve Horton, Transformation & Business Services Director, International Development Markets, Bupa tells us what he learnt from Wavelength USA

I’ve just completed a 5-day study tour of the US meeting some amazing people and companies in Texas, San Francisco and Silicon Valley. The tour had participants from across the world from companies such as TD Bank, RBS, Dyson, Standard Chartered, Save The Children, SafeLight, Fremantle Media (the company behind ‘Got Talent’, ‘X Factor’ and so on), KPMG, Eli Lilly, and, of course, Bupa! These are my thoughts on what I heard, learnt, and will be trying out back at Bupa.

Inside Service Excellence

Wavelength are just back from a short, sharp dose of inspiration and provocation in the USA visiting Ritz-Carlton Hotels and Henry Ford West Bloomfield Hospital. Take a look at our great photos to see where we went, who we met, and what we learnt along the way.

Back home after Wavelength USA

Wavelength are just back from a week of inspiration and provocation in the USA. From Southwest Airlines to Zynga in the Valley, take a look at our great photos to see where we went, who we met, and what we learnt along the way.

Posted in: Photo Gallery USA

WL USA – Day 1: Culture, Storytelling and How to Hire at Southwest Airlines

Yesterday, Wavelength went to Southwest Airlines in Dallas to meet the top leaders, the employees and frontline staff to find out what makes this company best in class. In this video, Liam Black and Matt White talk about what they learnt about culture, storytelling and hiring the right people for the job.

Content from the Wavelength USA 2012 Tour

Here are the presentations from the fantastic Wavelength USA tour 2012. Michael Lanz on Making the Web work for You Wavelength USA 2012 Making The Web Work For You from Wavelength Find out about the culture at Google Wavelength USA …

Posted in: USA

The Service Company that Happens to Sell Shoes. Tony Hsieh, Zappos CEO, on Delivering Happiness

Tony Hsieh is the CEO of US based Zappos.com, an online apparel and shoe store (the largest online shoe store in world), which has now been acquired by Amazon. Prior to joining Zappos, Tony co-founded the internet advertising network LinkExchange which he sold to Microsoft in 1999 for $265 million. In this video Tony talks about his early experiences as a young entrepreneur and how they influenced the development of Zappos.com, particularly describing how the company focuses on keeping its customers and employees happy.

Who we met on Wavelength USA 2011

LISA GANSKY, AUTHOR Lisa is, at heart, a marketect and “impact junky” with a strong interest in breaking the edges of formerly happy business models and bringing together not-so-likely characters in the form of new offerings, teams and partnerships. As CEO, …

Posted in: USA