Sue Stephenson Founder of Strategies for Service /Former Executive, The Ritz-Carlton Hotel Company

Talks about  Culture, Leadership, Service Excellence, Social Innovation
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Sue Stephenson
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Sue Stephenson, a former Brit, relocated to the United States 25 years ago to join The Ritz-Carlton Hotel Company. From 2000 to 2016 she reported to The Ritz-Carlton President and COO in two significant roles that focused on expanding the iconic global brand’s “Serve With Purpose” philosophy:

  • Leading The Ritz-Carlton global Human Resources division from 2000, Sue provided strategic direction to a human resources organization that strengthened the culture of employee engagement and a best-in-class work environment. During this period of rapid global growth, the company received multiple Best Place to Work awards; accolades for world-class customer service; and was recognized for its exceptional employee and customer engagement results.
  • From 2007, Sue was charged with developing and integrating global citizenship and social innovation strategies into the company’s service culture, business operations, and success metrics. During her tenure, Community Footprints was recognized with multiple awards including two “World Saver” awards, the Points of Light Institute’s “Corporate Engagement Award of Excellence” and, in 2016, Sue was recognized as one of the “Top 100 Most Impactful CSR Leaders in the World”.

Sue is the Founder of “Strategies for Service”, a consultancy that assists companies, nonprofits and foundations develop high-impact solutions to create a culture of service excellence; develop a best-in-class work environment, integrate social innovation strategies; and activate passion amongst stakeholders for the organization’s mission. A highly-regarded speaker, she travels globally to share a passionate message that explores the nexus of service excellence: Purpose, Process and Passion.


Service Excellence

Social Innovation

Creating a Great Place to Work Culture

Succeeding as a Female Executive

"Sue is a thoroughly engaging speaker and a joy to work with. By taking the time to understand our business, and through clever storytelling, Sue was able to acknowledge where we were doing things well and where the opportunity to make improvements were."

Nicola Stapleton, Comms Associate, Capital One.

"Sue was fantastic! Really inspiring, natural speaker with a great story on customer service."

"Sue had some great observations on the clarity of internal and external messaging that I feel we can all learn from."

"Sue’s energy and passion was infectious. She revealed unexpected ideas about how to create an engaged community at work."

"Sue’s session was incredibly thought-provoking. It makes me think that all our organisations are capable of more then we currently do to empower our teams and inspire them."

"I found Sue’s case studies helpful in terms of creating a clear purpose and how to foster and maintain that across the organisation.Sue was insightful and inspirational. Highlighted our lack of focus on service and what it could be."