James Timpson talks about Timpson as a Retail service Business

James Timpson is Managing Director of Timpson, one of the UK’s largest retailers. Timpson has over 900 stores across the UK and Ireland. James is a straight talking, no nonsense individual. In this video James gives us an insight into Timpson, his leadership style and their upside down management structure. Alongside this, hear how Timpson use the Mr Men Model in recruitment and the importance of recruiting for personality.