Everyone expects innovation from Google, but how does a now vast organisation ensure that the inventive spirit is kept alive? It’s day three of Wavelength USA and Liam and Matt unpick some of the structures and processes by which Google keeps its’ intrapreneurial culture.
“You can have lots of smiles but unless you’ve got a system behind those smiles, those smiles won’t last very long.” It’s day two on Wavelength USA and Liam and Matt are back to tell us what they learnt about the processes behind great customer service from one of the premier hotel chains in the world.
Yesterday, Wavelength went to Southwest Airlines in Dallas to meet the top leaders, the employees and frontline staff to find out what makes this company best in class. In this video, Liam Black and Matt White talk about what they learnt about culture, storytelling and hiring the right people for the job.
Take a look at the photos from the first Reconnect event for Wavelength Connect 2013. The event centred on “Extracting The Value”, helping members work through leadership challenges and consolidate learning from Connect’s previous events. It was held at Shoreditch Studios, London. These photos will give you a great sense of our events, and how we create stimulating and inspirational environments for our members.