A short interview with Dave Ridley who spent 27 years at Southwest in an array of senior executive roles and is now an advisor to the CEO. In it he gives us a glimpse of what he talks about in his powerful speeches.
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One of the challenges all leaders face as they succeed in their careers is not to assume that past successes must inevitably lead to future successes. In this short video, Dave Ridley, Senior Vice President and Chief Marketing Officer at SouthWest Airlines puts the case that leaders should “always be learners” about their leadership style and have the humility to recognise that they might need to change.
Yesterday, Wavelength went to Southwest Airlines in Dallas to meet the top leaders, the employees and frontline staff to find out what makes this company best in class. In this video, Liam Black and Matt White talk about what they learnt about culture, storytelling and hiring the right people for the job.
Dave Ridley, Senior Vice President and Chief Marketing Officer at Southwest Airlines says to be a great CEO we need to recognise “people need to be reminded more often than they need to be instructed”. Watch Dave talk about being a Chief Encouragement Officer, and the power of being told you’ve done a good job.
What happens when you take 20+ leaders from around the world on an intensive six-day trip across the USA, a trip full of inspiration, ideas and insights from some of the world’s most successful, innovative and people centric companies? Every year Wavelength’s flagship USA tour seeks to find out.
Three days with 120 people on an organic farm in Berkshire.
Three packed days hearing from: British, American and Danish serial entrepreneurs; an eye surgeon from India; a Baroness who earned her title through service to sport; UK MD of a global furniture retailer whose most popular product is named Billy; evangelists from an airline that’s been profitable for a straight 43 years and from a luxury hotel chain with “Ladies and Gentlemen” not employees; the Co-Founder of the first funky business magazine, Fast Company, and former talent champion of the number one business oriented social networking site LinkedIn; and from the sustainability and partnership lead in a company innovating to reduce cows’ flatulence (among other planet-positive things).
Highly Participatory Events We gather speakers from around the world to address our themes of service excellence, digital innovation, employee engagement, organisational and personal change, and purpose. Recent speakers include senior leaders from Southwest Airlines, Unilever, LEGO, Guardian Media Group, Google, Tesla, Southbank Centre, and Silicon Valley …
Steve Horton, Transformation & Business Services Director, International Development Markets, Bupa tells us what he learnt from Wavelength USA
I’ve just completed a 5-day study tour of the US meeting some amazing people and companies in Texas, San Francisco and Silicon Valley. The tour had participants from across the world from companies such as TD Bank, RBS, Dyson, Standard Chartered, Save The Children, SafeLight, Fremantle Media (the company behind ‘Got Talent’, ‘X Factor’ and so on), KPMG, Eli Lilly, and, of course, Bupa! These are my thoughts on what I heard, learnt, and will be trying out back at Bupa.
No-one said leadership is easy. In this video various leaders from different types of company around the world discuss some of the main challenges facing them in the current business climate. It’s interesting to note how many of these leaders talk about the new challenges they now face in this digital world of the internet and constant communication.
Take a look at the photos from the first Reconnect event for Wavelength Connect 2013. The event centred on “Extracting The Value”, helping members work through leadership challenges and consolidate learning from Connect’s previous events. It was held at Shoreditch Studios, London. These photos will give you a great sense of our events, and how we create stimulating and inspirational environments for our members.
How often do you hear leaders honestly sharing their mistakes and what they learnt from them? As one of the contributors says in this film: “People always learn more from other people’s mistakes then from their triumphs.” Some of Wavelength’s speakers reveal their deepest secrets – always fascinating, sometimes shocking, it’s compelling viewing!
That’s the question we asked David Ridley, Senior VP and Chief Marketing Officer at Southwest Airlines, Martin Narey, Former Director General of the Prison Service and CEO of Barnardos, and Alan Webber, Founding Editor of Fast Company while they were with our Connect 2013 members at On Your Marks.