Search results for: southwest

Dave Ridley from SouthWest Airlines on Servant Leadership

In this short video, Dave Ridley, Senior Vice President and Chief Marketing Officer at SouthWest Airlines, explains that Servant Leadership is nothing complicated or new.  It is merely an extension of the eternal principle – treat others as you would like them to treat you.

Posted in: Dave Ridley Leadership

Dave Ridley from SouthWest Airlines on the importance of humility in leadership

One of the challenges all leaders face as they succeed in their careers is not to assume that past successes must inevitably lead to future successes. In this short video, Dave Ridley, Senior Vice President and Chief Marketing Officer at SouthWest Airlines puts the case that leaders should “always be learners” about their leadership style and have the humility to recognise that they might need to change.

Dave Ridley from Southwest Airlines on How to be a Chief Encouragement Officer

Dave Ridley, Senior Vice President and Chief Marketing Officer at Southwest Airlines says to be a great CEO we need to recognise “people need to be reminded more often than they need to be instructed”. Watch Dave talk about being a Chief Encouragement Officer, and the power of being told you’ve done a good job.

Amazing illustrations from On Your Marks

Our wonderful illustrators, Matt and Danny, produced these illustrations live at On Your Marks as our speakers were speaking. A wonderful record of the stories and insights each speaker shared with us. Click on each to view a larger image and enjoy!

On Your Marks?

Three days with 120 people on an organic farm in Berkshire.

Three packed days hearing from: British, American and Danish serial entrepreneurs; an eye surgeon from India; a Baroness who earned her title through service to sport; UK MD of a global furniture retailer whose most popular product is named Billy; evangelists from an airline that’s been profitable for a straight 43 years and from a luxury hotel chain with “Ladies and Gentlemen” not employees; the Co-Founder of the first funky business magazine, Fast Company, and former talent champion of the number one business oriented social networking site LinkedIn; and from the sustainability and partnership lead in a company innovating to reduce cows’ flatulence (among other planet-positive things).

Dave Ridley

Dave is an authority on building a world-class brands based on service excellence, leadership and culture.

George Evers shares his highlights of Wavelength Connect 2014

I arrived at Sheepdrove, the first venue of my Connect year, with the final leg of the journey being a beautiful drive through a misty countryside. Reassuringly, the signal on my Blackberry disappeared just as we arrived. Always a bitter sweet moment.

Highly Participatory Events

Highly Participatory Events We gather speakers from around the world to address our themes of service excellence, digital innovation, employee engagement, organisational and personal change, and purpose. Recent speakers include senior leaders from Southwest Airlines, Unilever, LEGO, Guardian Media Group, Google, Tesla, Southbank Centre, and Silicon Valley …

Steve Horton, Transformation & Business Services Director, International Development Markets, Bupa tells us what he learnt from Wavelength USA

I’ve just completed a 5-day study tour of the US meeting some amazing people and companies in Texas, San Francisco and Silicon Valley. The tour had participants from across the world from companies such as TD Bank, RBS, Dyson, Standard Chartered, Save The Children, SafeLight, Fremantle Media (the company behind ‘Got Talent’, ‘X Factor’ and so on), KPMG, Eli Lilly, and, of course, Bupa! These are my thoughts on what I heard, learnt, and will be trying out back at Bupa.

What’s the biggest challenge facing leaders today?

No-one said leadership is easy.  In this video various leaders from different types of company around the world discuss some of the main challenges facing them in the current business climate.  It’s interesting to note how many of these leaders talk about the new challenges they now face in this digital world of the internet and constant communication.

Back home after Wavelength USA

Wavelength are just back from a week of inspiration and provocation in the USA. From Southwest Airlines to Zynga in the Valley, take a look at our great photos to see where we went, who we met, and what we learnt along the way.

Posted in: Photo Gallery USA

Wavelength Reconnect 1: Extracting The Value

Take a look at the photos from the first Reconnect event for Wavelength Connect 2013. The event centred on “Extracting The Value”, helping members work through leadership challenges and consolidate learning from Connect’s previous events. It was held at Shoreditch Studios, London. These photos will give you a great sense of our events, and how we create stimulating and inspirational environments for our members.

What’s the biggest mistake you’ve ever made in business?

How often do you hear leaders honestly sharing their mistakes and what they learnt from them? As one of the contributors says in this film: “People always learn more from other people’s mistakes then from their triumphs.” Some of Wavelength’s speakers reveal their deepest secrets – always fascinating, sometimes shocking, it’s compelling viewing!

Adrian Simpson

Adrian is a gatherer of insights and stories of companies operating at the frontiers of engagement, service excellence and disruptive innovation.

Wavelength100: We Should Be Angry

As many of us shake off the torpor of the Thanksgiving holiday, the appalling turn of events during that post-stuffing mad dash for stuff known as “Black Friday” will prove more difficult to digest. Black Friday, of course, is a …