It’s been a decade of extraordinary change and disruption – in everything from commerce and technology to politics. The last ten years have seen the rise and rise of hyper-scale companies, their power facilitated by big data, leaps in personalisation and machine learning. Meanwhile, digital continues to transform every aspect of our work and personal lives. And all this has meant unprecedented challenges for businesses and leaders in all sectors.
Adrian Simpson, Wavelength’s Co-founder and Chief Connector, distils the pertinent themes from their recent immersion into Silicon Valley, sharing insights from some of the world’s most forward-thinking businesses including Airbnb, W.L. Gore Associates, GE and The Ritz-Carlton Hotel Company.
The world’s first voice activated hotel room, the consumerisation of everything and the advent of the brain machine interface.
These were just a few of the trends emerging as I talk to the leaders and thinkers in the heart of Silicon Valley to plan our Wavelength USA programme.
Wavelength USA 2017 is fast approaching!
What happens when you take 20+ leaders from around the world on an intensive six-day trip across the USA, a trip full of inspiration, ideas and insights from some of the world’s most successful, innovative and people centric companies? Every year Wavelength’s flagship USA tour seeks to find out.
Steve Horton, Transformation & Business Services Director, International Development Markets, Bupa tells us what he learnt from Wavelength USA
I’ve just completed a 5-day study tour of the US meeting some amazing people and companies in Texas, San Francisco and Silicon Valley. The tour had participants from across the world from companies such as TD Bank, RBS, Dyson, Standard Chartered, Save The Children, SafeLight, Fremantle Media (the company behind ‘Got Talent’, ‘X Factor’ and so on), KPMG, Eli Lilly, and, of course, Bupa! These are my thoughts on what I heard, learnt, and will be trying out back at Bupa.
“You can have lots of smiles but unless you’ve got a system behind those smiles, those smiles won’t last very long.” It’s day two on Wavelength USA and Liam and Matt are back to tell us what they learnt about the processes behind great customer service from one of the premier hotel chains in the world.
Yesterday, Wavelength went to Southwest Airlines in Dallas to meet the top leaders, the employees and frontline staff to find out what makes this company best in class. In this video, Liam Black and Matt White talk about what they learnt about culture, storytelling and hiring the right people for the job.
Tony Hsieh is the CEO of US based Zappos.com, an online apparel and shoe store (the largest online shoe store in world), which has now been acquired by Amazon. Prior to joining Zappos, Tony co-founded the internet advertising network LinkExchange which he sold to Microsoft in 1999 for $265 million. In this video Tony talks about his early experiences as a young entrepreneur and how they influenced the development of Zappos.com, particularly describing how the company focuses on keeping its customers and employees happy.